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Just
click on the question below to bring up the answer. If you do not
find an answer to your question or issue,
click here
to send a support request form.
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Linux Hosting
Frequently Asked Questions.
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1.
How do I get to my control panel?
2. How do I change my
control panel password?
3. How do I change
my FTP password?
4. I
didn't logout correctly
and it won't let me log back in.
5. How do I access my
MySQL admin?
6. How do I create a new
mailbox?
7. Where do I put Perl
or CGI files?
8. What is the path of
Perl?
9.
What is the server and login info for my scripts?
10. I can receive my email,
but can't send email?
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Q.
How do I get to my control panel?
A. To get to
your online control panel go to https://www.domain.com:8443. Please
notice the "s", this denotes a secure connection.
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Q.
How do I change my control panel password?
A. After logging in with the temporary login info sent in
setup letter, click the "EDIT" button below the DB|Wired
logo. There it will display and allow you to change your userid
and password. You will need to click the "Update" button
at the bottom of the page to save changes.
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Q.
How
do I change my FTP password?
A. To change your FTP userid and password, first login to your control
panel. After logging in, click on the domain you wish to edit the
password for. On the following screen, click the "HOSTING"
button. You will then see your ftp info. Your FTP password is encrypted
for security purposes so make sure you store in a safe place. Click
the "Update" button at the bottom of the page after making
desired changes to save changes.
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Q.
I didn't logout correctly and it won't let me log back in.
A. If you were in your control panel and didn't logout correctly,
or were disconnected, you will need to wait 1 hour before being
able to log back in.
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Q.
How
do I access my MySQL admin?
A. This info is in the setup letter you received.
It depends on which server your site is on, so you will need to
Email support@dbwired.com
and make sure you put your domain in the Email. If you can reach
the login screen, your login info is your FTP username and password.
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Q.
How
do I create a new mailbox?
A. After logging into your control panel (to see how to log into
your control panel see question 1.), click on your domain name (if
you have more than one domain, click on the domain you wish to create
mailboxes for), then on the next screen click on the "MAIL"
button. Enter in the name of the mailbox and click the "add"
button to the right. You will then need to click on the account
you created to setup the properties. You will need to select what
type of account it will be i.e. mailbox, forward, autoresponder,
etc. Be sure to click the update button at the bottom of the page
to save your changes.
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Q.
Where do I put Perl or CGI files?
A. You will need to put your Perl or CGI files in the cg-bin dir
in the root directory.
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Q.
What
is the path of Perl?
A. /usr/bin/perl
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Q.
What
is the database login info for my scripts?
A. Use the following format for connecting to your database via
your scripts, you can also find free sample scripts at http://sample1.dbwired.com:
$database_name = "FTP USER ID";
$database_server = "localhost";
$database_username = "FTP USER ID";
$database_password = "FTP PASSWORD";
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Q.
10. I can receive my email,
but can't send email?
A. We require authorization to send email as well as receive mail.
You will need to check the "my server requires authentication"
box under the servers tabs in the properties of the mail account.
You can set the setting by clicking on the tools menu, then accounts
option in Outlook. Then select the mail account and click the properties
button.
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